Frequently Asked Questions
Answers to all your questions about jitabe
From opening an account to bonuses, deposits and withdrawals, cricket betting, and safe gaming — find detailed answers to everything here.
Whether you are new to jitabe or a returning player, questions can come up at any time. On this page we have organised the most frequently asked questions into five categories: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you do not find your answer here, our 24/7 live chat support is always by your side.
Section 01
Account and Registration
To open an account at jitabe you need an active mobile number, a unique password, and your name and date of birth. The registration process can be completed entirely in English and your account is activated within just a few minutes.
No, each person may hold only one account. Creating multiple accounts with the same mobile number or identity document is considered a rule violation and both accounts may be suspended.
If you forget your password, use the "Forgot Password" option on the jitabe Login page. An OTP will be sent to your registered mobile number. If the problem persists, contact our 24/7 live chat support.
Yes, identity verification may be required before withdrawing significant amounts. You can complete verification quickly by submitting a copy of your national ID card or passport to the support team. This is done to keep your account secure.
Absolutely. The jitabe website is fully mobile-responsive. All features are accessible from any Android or iOS browser — no separate app download is needed. You can start playing as long as you have an internet connection.
Section 02
Deposits and Withdrawals
Deposits via bKash are generally instant — your balance is added to your jitabe account within seconds of payment confirmation. Bank transfers may take slightly longer.
The minimum deposit at jitabe is ৳100 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawal requests are usually processed within 1 hour.
Yes, both Nagad and Rocket are supported at jitabe. Go to the cashier page, select your preferred payment method, and follow the deposit instructions. The minimum deposit is ৳100 for each method.
jitabe does not charge any withdrawal fee. However, your mobile banking operator (such as bKash or Nagad) may deduct their own transaction charges. Bank transfer fees may also apply depending on your bank.
Withdrawal requests at jitabe are usually processed within 1 hour. If your account verification is complete and all conditions are met, this time may be even shorter. In special cases the support team may reach out to you.
First, save the transaction ID or screenshot of the transaction. Then send it to our 24/7 live chat. The support team will verify it quickly and resolve the issue.
Section 03
Games and Rules
To bet on a BPL match, go to the Cricket section and select a current or upcoming match. Multiple markets are available including match winner, top batter, and total runs. Review the odds and conditions carefully before confirming your bet.
RTP (Return to Player) is an average figure showing the theoretical percentage of wagers a game returns to players over the long term. It is not a guarantee for any individual session but rather an average across millions of spins. Games with a higher RTP generally return comparatively more over the long term.
In live casino, you play in real time with a real dealer. The dealer deals cards or spins the roulette wheel via video streaming. Blackjack, Roulette, Baccarat, and Sic Bo are available at Evolution Gaming and Ezugi tables. Fair and transparent play is ensured.
Yes, popular JILI fishing games are available at jitabe, including Mega Fishing, All-star Fishing, Dragon Fortune, Bombing Fishing, and Jackpot Fishing. They are easy to play and offer a great experience on mobile.
Yes, in-play (live) betting is available for the ICC T20 World Cup and other major international cricket tournaments. Odds are continuously updated during the match, so quick decisions are important. Visit the Cricket page for more details.
Section 04
Bonuses and Promotions
jitabe offers a 100% bonus on your first deposit, up to ৳5,000. For example, if you deposit ৳1,000 you get an additional ৳1,000 bonus — giving you a total balance of ৳2,000. If you deposit ৳12,000 you receive a ৳5,000 bonus and can start with a total of ৳17,000.
The wagering requirement for the welcome bonus is 15 times (15x). This means you must wager 15 times the bonus amount before withdrawing it. Once the requirement is met, your winnings can be withdrawn directly.
jitabe has three VIP levels — Bronze, Silver, and Gold. You are automatically promoted to a higher level through regular play. No separate application is needed.
Weekly cashback of up to 0.3% is given at the Bronze level, up to 0.5% at the Silver level, and up to 0.8% at the Gold level. Cashback is automatically credited to your account every week.
Bonus balance can generally be used in slots, fishing games, and live casino games. However, the rules may differ for specific promotions. It is recommended to read the terms and conditions carefully before accepting a bonus.
Section 05
Security and Responsible Gaming
Yes, jitabe uses SSL encryption technology to keep all data secure. Your personal information or financial transaction details are never shared with third parties. More details about security can be found on our Privacy Policy page.
jitabe is for players aged 21 and above only. Age is verified during registration. It is strictly prohibited for minors to open an account on this platform.
If you want to take a break from gaming, contact our 24/7 live chat or email [email protected]. We will arrange to suspend your account for a specified period or permanently. Visit the Responsible Gaming page to learn more about responsible gaming.
If you are having trouble controlling your gaming, take a break immediately and talk to a family member or someone you trust. Self-help tips and support information are available on jitabe's Responsible Gaming page. Our support team is always ready to help with complete confidentiality.
Yes, all games at jitabe are sourced from reputable providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers use Random Number Generator (RNG) technology, which ensures unbiased and transparent results.
24/7 Bengali live chat support is available at jitabe. You can start a live chat from any page on the website. To contact us by email, write to [email protected]. Our team will respond as quickly as possible.
Still have questions? Contact support
Our 24/7 Bengali live chat team is always ready to answer any question. Start a chat now or go straight to playing.
Email: [email protected] | For players aged 21 and above only